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Aum Auto - A Chrome Automotive Company. Secure Shopping | Protected by Yahoo! Shopping - 128 bitts v2/v3

Aum Home Interior Accessories Exterior Accessories Lighting Mobile Audio and Video Car Care Tools and Repair
. Interior Accessories
    Air Fresheners
  Cargo Mats
  Floor Mats
  CD Holders & Organizer
  Seat Covers
  Steering Wheel CoversMore Interior Accessories at Aum AUto
. Exterior Accessories
    Bug Deflectors
  Car Cover
  Front End Mask/Bra
  Wind Deflectors
  Head/Taillight Covers
  License Plate FramesMore at Exterior Accessories at Aum Auto
. Lighting
    Diving Lights
  Fog Lights
  Headlight Bulbs
  HID Kits
  Lighting Effects
  Neon AccessoriesMore Lighting at Aum AUto
. Sport Compact
    Body Styling
  Lightings
  Gauges
  Exhausts
  Interior Accessories
  Exterior AccessoriesMore Sport Compact at Aum Auto
. Car Care
    Additives & Treatments
  Car Care Accessories
  Glass Care
  Leather Care
  Wash
  Polishes & WaxMore at Aum AUto
. Tools/Repair
    Automotive Books
  Battery Chargers
  Work Lights
  Digital Tire Gauges
  Professional Tools
  Testing EquipmentMore Tools and Repair at Aum AUto
. Electronic at Aum
    Radar Laser Detectors
  GPS Navigator Devices
  Mobile audio Video
  Home Security
  Digital DevicesMore Electronic at Aum Auto

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Welcome to AUMAUTO.com
Thank you for visiting Aum Auto a division of Chrome Automotive. We do our best to ensure that you enjoy a smooth & pleasant online shopping experience. If you prefer, you can always contact us by e-mail to make a purchase, resolve a difficulty, or simply request information from our knowledgeable & courteous staff.


Store Information:

Chrome Automotive Corp.
dba: AumAuto.com
3 0 - 2 0 143rd Street
Flushing, NY 11354
email: support@aumauto.com
Tel: 718-354-8441
Fax: 718-539-2348


Frequent Asked Question
 - When does my credit card get charged?
 - Secure Ordering
 - Special Orders
 - Payment Information
 - When will my order ship?
 - How much is my shipping?
 - What items require special handling?
 - Can I track my package?
 - How do I ship to a military address?
 - What is your shipping refund policy?


When does my credit card get charged?
Your credit card will not be charged until the order is shipped out of our warehouse.

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Secure Ordering
All online transactions at the AumAuto.com web site are handled by Yahoo & Verisign.

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Special Orders
If you don't find an item on the web site, please send email to us at support@AumAuto.com. If we don't stock it, we'll be glad to special order it for you.

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Payment Information
AumAuto.com accepts all major credit cards for web purchases. (American Express, MasterCard, and Visa)
IMPORTANT: Often, we have to contact a customer in order to confirm acceptance of shipping charges, resolve a problem with verification of credit card information, or clarify some other billing or address issue. Please be advised that while we will always do our utmost to reach you by phone & e-mail, we simply cannot maintain orders in an unconfirmed state indefinitely. If we cannot contact you within 5 business days of receipt of your order, the order will be canceled, so please be sure to provide us with contact information that will enable us to reach you expediently should the need arise.
TAX: Items shipped to New York sate residences, will have sales tax added to the order total.

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When will my order ship?
Items are shipped 24-48 hours after your order is placed.

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How much is my shipping?
*For a limited time, receive free ground shipping on any orders over $125.. Offer excludes enhanced shipping options, such as next-day or second-day air. Offer limited to in-stock items. Delivery area is limited on special delivery and oversize products. Please verify that your shipping address falls within our special delivery area. We reserves the right to end or change this offer at any time..
AumAuto.com offers convenient shipping method for delivery within the continental United States. The cost of shipping your order depends upon the total weight of the order. During the checkout process, you will have the opportunity to view the actual shipping charge for your order. Oversized packages, special-order products, shipments to Alaska, Hawaii, US Territories, Canada and Military Bases may cost additional. You will be informed via e-mail before your order is shipped if there are any additional costs. Sorry, but we cannot ship to PO Boxes. No charges will be made to your credit card until the product has been shipped.

Orders received by 11:00am EST will generally be processed the same day (assuming we have no difficulty validating the billing or shipping information); orders received after 11:00am EST will not be processed until the next business day. Please note, orders received after 11:00am EST on Friday or the day before a holiday will not be processed until Monday morning or the first business day after the holiday.
Please Note: These charges do not apply to International Shipments.

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What items require special handling?
Oversized or extremely heavy items like Garage Floor Mat, Grill Guards are marked on their product detail pages as requiring a special charge and will ship separately from other items in your order.

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Can I track my package?
Yes, your tracking number will be emailed to you after shipment.

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How do I ship to a military address?
When entering your shipping address, put your CMR or PSC number on address line 1 and your box number on address line 2. If your address includes a unit designation, put that on line 1 and the PSC/CMR and box number information on line 2.
examples:
PSC 80
BOX 1234
or
14th MP Co.
CMR 454 BOX 4321
For "City" put in APO or FPO depending on your branch of service
On the "State" line enter the following:
For AE, use AE
For AA, use AA
For AP, use AP
On the "ZIP/Postal Code" line, enter the ZIP code normally used.
On the "Country" line, leave it as USA
In the "Phone Number" area, we cannot accept international numbers. We suggest you enter the phone number of a family member or friend who is stateside.

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What is your shipping refund policy?
Should it be necessary to return an item, you may return it for refund or exchange, excluding any shipping charges, within a period of 14 days. Returned merchandise is subject to a minimum 15% restocking fee. All special orders or orders for large quantity discount items are not returnable and non-refundable. No exceptions.
To return any items you must email us for prior approval and to obtain a Return Authorization Number. All merchandise purchased from AumAuto.com is sold in its original factory packaging, some warranties may vary, with all contents as supplied to us by the manufacturer. Items can be returned only if in original packaging, same new condition as sold with literature/instructions and blank warranty cards. Place the manufacturer's box into a shipping box. Please do not put any stickers or labels on the original manufacturer's packaging. Please ship the items back to us prepaid. For your protection, make sure to insure the package. AumAuto.com cannot be responsible for lost or damaged packages or the cost of shipping & handling back to us.

NO RETURNS WILL BE ACCEPTED WITHOUT A RETURN AUTHORIZATION NUMBER! No Refunds or Exchanges will be made After 14 Days.

Returns typically take 5-7 business days to process, and credits should be posted within 14 days of receipt. Please note that we are not responsible for returns lost by the shipping company.
Aum Auto will credit all reasonable and customary freight charges for products that arrive damaged or defective. (Please note that we inspect all returns to verify the product delivered was damaged or defective.)

We also credit all reasonable and customary freight charges if you receive the wrong item. For all other returns, see our Return Policy.

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